The Vitamin Shop

Welcome to the Vitamin Shop Online

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Shipping & Delivery

We offer Free Express Post Shipping with all orders over $50 (after discount is applied). Shipping on orders under $50 is $9.95. We use Australia Post. Orders placed by 3pm each business day will be dispatched the same day.

Orders placed after 3pm and on weekends or public holidays will be dispatched on the next business day.  

 

Delivery: Standard Australia Post Express delivery times.

 

In-store pickup:

SAME DAY (Before 3pm)

 

  • If the item is ordered before 3pm, it should be ready for collection the same day
  • If the item is ordered after 3pm, it should be ready for collection the next day
  • Items can be picked up only after you have received an email confirming that your order is ready for collection. Please take this email and photo ID with you when picking up your order

  • NEXT DAY (WEEKENDS / PUBLIC HOLIDAYS)

     

  • If the item is ordered before 3pm on a business day, it should be ready for collection the by 10am next business day
  • If the item is ordered after 3pm on a business day, it should be ready for collection the business day after next (ie two business days)
  • If the item is ordered on a weekend, it should be ready for collection within two business days
  • Items can be picked up only after you have received an email confirming that your order is ready for collection. Please take this email and photo ID with you when picking up your order
  •  

    Privacy & Security

    Privacy: We may collect information about you by your use of the website. The only personal information we may collect is what you volunteer. We do not provide your details to any external source without your consent.

    Security: When purchasing from The Vitamin Shop, your details pass through a secure server using the latest 128-bit SSL encryption technology which is the industry standard. Our system never sees you credit card details nor do we store your credit card details. Your payment details are processed via Paypal who in turn pay us.

     

    Returns & Replacements

    TVS takes no responsibility for incorrect use of products, including usage and storage. Returns require proof of purchase, and will only be accepted within 14 days of purchase of an unopened/unused product. Please return items to one of our stores with your paperwork or use the Contact Us form to coordinate a return via Australia Post.

     

    Ordering

    Add items to the cart and follow the checkout process to the end. Please ensure that you press the "Place Order" button at the end of checkout to trigger the final order placement step.

     

    Payment, Pricing & Promotions

    All prices are in AUD and include 10% GST (where applicable). Payment methods accepted are Visa, Mastercard and Paypal.

     

    Viewing Orders

    Follow the link to View Orders to:
    • View Current Orders and see their status
    • View Historical Orders
    • Reorder based on an old order
    • Print Orders
    • Print Invoices

     

    Updating Account Information

    You can update your account information on the My Account page. This page enables you to manage your:
    • Contact Information
    • Newsletter Subscription
    • Default Billing Address
    • Default Shipping Address
    • Reviews
    • *Note, address changes will be applied to next order. Changes will not be applied to existing orders as they are already processed.

     

    Terms & Conditions

    Thank you for visiting The Vitamin Shop. Please note that by using The Vitamin Shop Online website, you are agreeing to comply with and be bound by the terms of condition of use. We reserve the right to modify at our discretion, without notice, the terms and conditions of use. By your continuing to use the site confirms your acceptance of the modified terms.

    Acceptance of Orders: Receipt of your order does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after the receipt of your order to accept or decline your order without reason given. We reserve the right to refuse your order without giving reason. We will communicate this to you at our earliest opportunity.

    Delivery: The delivery times are estimates only. Whilst we aim to maintain the highest standard of service, we are not responsible for any delays that may be incurred by Australia Post or any other courier or shipping service we may use. We cannot be held responsible for incorrectly entered addresses.

    Order Returns: Any faulty or damaged stock returned within 14 days with valid purchase dockets will be replaced at no charge. Any order received that is incorrect and is the fault of The Vitamin Shop, or the fault of the customer, will be replaced upon receipt of the original order and valid purchase dockets.

    Pricing/Typographical Errors: All prices are in Australian Dollars (AUD), and include 10% GST where applicable. In the event of a product being listed on the website with an incorrect price due to typographical or supplier error The Vitamin Shop reserves the right to cancel or refuse any order placed for that product listed at the incorrect price. If your order has been confirmed and your credit card charged, TVS reserves the right to cancel the order and immediately issue a credit to your credit card account for the amount of the incorrect price.

    Disclaimer: You agree that the website and its content are provided to you on an ‘as is’ basis without any representations or warranties of any kind, express or implied, as to its operation or the information and materials available on the website. We reserve the right to modify or withdraw this Website at any time without liability to you. You acknowledge and agree that the use of the Website is at your own risk and that the Website may contain errors, faults and inaccuracies or that, from time to time it may be incomplete or out of date. All liability howsoever arising out of errors, faults, inaccuracies or incomplete or out of date information on the website is hereby expressly excluded to the fullest extent permitted by law. We cannot guarantee that all files or programs available for download and/or execution from or via this Website are free from viruses or other conditions which could damage or interfere with data, hardware or software with which they might be used. You assume all risk of use of all programs and files on this Website, and you release us entirely of all responsibility for any consequences of their use. Neither we, nor our Directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this Website. The limitation applies to direct, indirect, consequential, punitive or other damages. You or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

    Termination: These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without notice, and agree that we may delete your registration and bar any further access to the site. You agree that we shall not be liable to any third party for any termination of your access to the site.

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    About The Vitamin Shop
    The Vitamin Shop is staffed by dedicated health and fitness professionals: Nutritionists, Naturopaths and Personal Trainers who have a passion for natural health and vitality. .....more

     
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